Your satisfaction is our priority! However, due to the nature of our products and for hygiene and safety reasons, we are unable to accept returns or exchanges unless the item is damaged upon arrival.
Damaged Items
If you receive a damaged product, we’re here to help. Please follow these steps:
- Contact Us: Reach out to us within 7 days of delivery at kontakt@amijewelry.de with your order number and a description of the issue.
- Provide Proof: Attach clear photos of the damaged item and packaging to help us assess the situation.
- Resolution Options: Depending on the issue, we’ll offer a replacement or a full refund.
Non-Returnable Items
- For hygiene and cleaning reasons, we cannot accept returns or exchanges for items that are not damaged.
- Please review all product details carefully before purchasing.
We appreciate your understanding and cooperation in maintaining the quality and safety of our products. If you have any questions or concerns, feel free to contact us at kontakt@amijewelry.de.